Kentish Town Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Kentish Town Carpet Cleaners provides cleaning services to consumers and business customers in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting the services.
Company means Kentish Town Carpet Cleaners, the cleaning service provider.
Services means any carpet, upholstery, rug, mattress, or related cleaning services, as well as any additional services agreed in writing between the Company and the Customer.
Premises means the property or location where the Services are to be provided.
Booking means a request by the Customer for Services which has been accepted by the Company.
2. Scope of Services
2.1 The Company provides professional cleaning services for carpets, rugs, upholstery, and related items at residential and commercial premises.
2.2 The specific Services, including the type of cleaning, areas or items to be cleaned, and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.
2.3 The Company reserves the right to refuse to carry out any task that it reasonably considers to be unsafe, unsuitable, or beyond the scope of the Services normally provided.
3. Booking Process
3.1 Bookings may be made by the Customer through the methods advertised by the Company from time to time. By placing a booking request, the Customer warrants that all information provided is accurate and complete.
3.2 A booking is only confirmed when the Company has accepted the Customer’s request and has sent a booking confirmation, which may be issued in writing or by other agreed means.
3.3 The Company may require details of the Premises, parking availability, access arrangements, and the condition and approximate size of the items or areas to be cleaned. The Customer must provide accurate information to allow the Company to estimate the time and price of the Services.
3.4 Any quotation provided before an on-site inspection is an estimate only and may be adjusted if the actual condition, size, or access differs from the information supplied by the Customer.
3.5 The Customer must ensure that an adult with authority to grant access and agree any reasonable variations to the Services will be present at the Premises at the agreed start time, unless otherwise agreed in advance.
4. Pricing and Quotations
4.1 Prices for the Services will be provided to the Customer prior to confirming the booking. Unless expressly stated otherwise, all prices are in pounds sterling and include any applicable taxes.
4.2 The Company may provide quotations based on room size, item type, level of soiling, and access. If on arrival the circumstances differ from those described by the Customer, the Company may revise the quotation before commencing work.
4.3 If the Customer declines the revised quotation, the Company reserves the right to cancel the booking. A call-out or cancellation fee may apply where the discrepancy arises from inaccurate or incomplete information supplied by the Customer.
4.4 Additional charges may apply for difficult access, parking costs, congestion or clean air zone charges, or work outside normal operating hours, where these have been reasonably incurred in delivering the Services.
5. Payments
5.1 The Customer agrees to pay the full price for the Services as set out in the booking confirmation or as subsequently varied in accordance with these Terms and Conditions.
5.2 Payment terms will be communicated to the Customer at the time of booking. For many residential bookings, payment is due on completion of the Services on the day of service. For business customers, alternative arrangements may be agreed in writing.
5.3 The Company may accept various payment methods, such as cash, bank transfer or card payments, as indicated at the time of booking. The Customer is responsible for ensuring funds are available.
5.4 Where the Company agrees to provide Services on account or invoice, payment must be made within the period specified on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
5.5 If the Customer fails to make any payment on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law and to recover any reasonable costs incurred in seeking to recover the debt.
6. Customer Obligations
6.1 The Customer must provide the Company and its staff or contractors with safe and reasonable access to the Premises at the agreed time, including any necessary keys, access codes, or instructions.
6.2 The Customer must ensure that the Premises are safe and comply with all relevant health and safety regulations. The Customer must inform the Company of any known hazards, risks, or special requirements at or around the Premises.
6.3 The Customer is responsible for moving fragile items, valuables, and small furniture where reasonably possible prior to the arrival of the Company. If heavy or delicate furniture needs to be moved, this must be discussed in advance, and the Company may refuse to move items that pose a risk of damage or injury.
6.4 The Customer must ensure that electricity and water supplies are available at the Premises for the duration of the Services, unless otherwise agreed in advance.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by giving the Company reasonable notice. The specific notice period and any applicable cancellation charges will be notified to the Customer at the time of booking or in subsequent written communication.
7.2 If the Customer cancels the booking with less than the specified minimum notice period, the Company may charge a cancellation fee to cover administrative costs, lost time, and any expenses already incurred.
7.3 If the Customer is not present at the Premises at the agreed time, or access is not made available, the Company may treat this as a late cancellation and may charge a call-out or cancellation fee.
7.4 The Company reserves the right to cancel or reschedule a booking in the event of staff illness, equipment failure, extreme weather, safety concerns, access issues, or other circumstances beyond its reasonable control. The Company will notify the Customer as soon as reasonably practicable and will seek to rearrange the booking at a mutually convenient time. The Company will not be liable for any losses arising from such cancellations or rescheduling.
8. Service Standards and Limitations
8.1 The Company will provide the Services using reasonable care and skill, in accordance with industry standards and within the limitations of the materials and items being cleaned.
8.2 While the Company will use appropriate products and techniques to treat stains and soiling, it does not guarantee that all stains can be fully removed or that pre-existing wear, damage, or discolouration can be restored.
8.3 The Customer acknowledges that certain stains, such as those from dyes, permanent markers, or long-standing contamination, and certain types of material may not respond fully to cleaning.
8.4 Any guidance on drying times is an estimate and may vary depending on ventilation, temperature, humidity, and fibre type. The Customer is responsible for ensuring adequate ventilation and for avoiding use of damp carpets and upholstery until they are suitably dry.
8.5 The Company is not responsible for pre-existing damage, shrinkage or colour run inherent in the fabric or caused by previous cleaning, unsuitable cleaning agents, or manufacturer defects.
9. Waste Handling and Environmental Compliance
9.1 The Company will handle and dispose of waste generated during the Services in accordance with applicable UK waste and environmental regulations.
9.2 Any waste arising from cleaning activities, such as extracted soiling, packaging from products used by the Company, or disposable materials used in the process, will be managed in a lawful and environmentally responsible manner.
9.3 The Customer is responsible for the lawful disposal of any household or commercial waste that is not directly generated by the Company’s cleaning process, including general rubbish or items removed from the areas to be cleaned.
9.4 If the Customer requests the Company to remove any additional waste not generated by the Services, this must be agreed in advance and may be subject to additional charges and separate regulatory requirements.
10. Liability and Insurance
10.1 The Company will maintain appropriate public liability insurance to cover its activities, subject to the policy terms, conditions and exclusions.
10.2 The Company’s total liability for loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Services giving rise to the claim, except where liability cannot be limited under UK law.
10.3 The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity.
10.4 The Customer must notify the Company of any alleged damage or issue arising from the Services as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services, to allow the Company a reasonable opportunity to inspect and, where appropriate, rectify the situation.
10.5 The Company is not liable for wear, damage or defects existing prior to the provision of the Services, or for issues arising as a result of the age, condition or inherent instability of carpets, rugs, upholstery or other items.
10.6 The Customer is responsible for ensuring that any items of particular value or sensitivity are highlighted to the Company before work commences. The Company may refuse to clean items that it reasonably considers too fragile or at high risk of damage.
11. Complaints and Service Issues
11.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company as soon as possible, providing reasonable details of the issue.
11.2 The Company will investigate complaints in a fair and timely manner and may request to revisit the Premises to inspect any alleged issues.
11.3 Where the Company is at fault, it may, at its discretion, offer a re-clean of the affected area, a partial refund, or other reasonable remedy, having regard to the nature of the issue and the limitations of the materials.
12. Privacy and Data Protection
12.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, delivering the Services, handling payments, and managing any enquiries or complaints.
12.2 The Company will process personal data in accordance with applicable UK data protection laws. Personal data will be kept secure and will not be shared with third parties except where necessary to provide the Services, process payments, or comply with legal obligations.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruptions, strikes, acts of government, or other force majeure events.
13.2 In such circumstances, the Company will use reasonable endeavours to notify the Customer and to reschedule the Services as soon as practicable.
14. Amendments to Terms and Conditions
14.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date of publication of the updated terms.
14.2 Any significant changes to the Terms and Conditions will, where practicable, be communicated to existing Customers with upcoming bookings.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions, together with any booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or agreements.
By placing a booking with Kentish Town Carpet Cleaners, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.