Kentish Town Carpet Cleaners Privacy Policy
This Privacy Policy explains how Kentish Town Carpet Cleaners collects, uses, stores, and protects personal data relating to our customers. It applies to all customers and prospective customers using our carpet, upholstery, and related cleaning services within our service area. We are committed to complying with the UK General Data Protection Regulation and other applicable data protection laws.
Who We Are
Kentish Town Carpet Cleaners is a cleaning services provider operating in the Kentish Town area and surrounding locations. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.
Personal Data We Collect
We only collect personal data that is necessary to provide our services, manage our business, and meet our legal obligations. The types of personal data we typically collect include:
Identity and contact details such as your name, address, property access details where relevant, and other contact information you choose to provide.
Service information such as details of the property areas to be cleaned, types of materials or furnishings, dates and times of appointments, and any special instructions you provide.
Billing and payment details such as information needed to process payments and issue invoices. We do not store full payment card details where we use third-party payment processors.
Communications data such as information contained in emails, online enquiries, text messages, or phone communications that relate to booking, providing, or discussing our services.
Technical and usage data limited to basic information generated when you visit our online channels, such as log records or basic device information, where this is needed for security or to improve our services.
How We Collect Your Data
We collect personal data from you directly when you contact us to request a quote, make a booking, or communicate with us about our services. This may be by phone, online form, or other contact methods you choose to use.
We may also receive limited personal data about you from third parties where this is necessary to provide services you have requested, such as when a landlord, property manager, or booking platform shares your contact details and property address for the purpose of carrying out cleaning work.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely upon are:
Contract. We process your personal data where this is necessary to enter into or perform a contract for our cleaning services. This includes taking steps at your request before entering into a contract, such as providing quotes or availability information.
Legitimate interests. We process personal data where this is necessary for our legitimate business interests and these are not overridden by your rights and interests. Examples include managing our business operations, improving our services, keeping appropriate business records, and handling enquiries or complaints.
Legal obligations. We process personal data where this is necessary to comply with legal and regulatory obligations, such as tax and accounting requirements.
Consent. In limited cases, we may rely on your consent, for example for certain forms of direct marketing. Where we rely on consent, you can withdraw it at any time using the same method you used to provide it or by contacting us.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our cleaning services, including arranging appointments, accessing the property where you instruct us to work, and carrying out the agreed services.
To prepare quotes, confirm bookings, issue invoices, and manage payments.
To communicate with you about your booking, respond to your questions, manage any changes or cancellations, and handle any queries, feedback, or complaints.
To manage and improve our operations, including staff scheduling, training, quality control, and service development.
To maintain accurate records for accounting, tax, and other legal purposes.
To send you information about our services where the law allows this and where you have not opted out of such communications.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where this is necessary for the purposes described above, including:
Service providers who act as data processors on our behalf, such as IT and software providers, payment processors, and providers of scheduling or customer management tools.
Professional advisers, such as accountants or legal advisers, where this is necessary for managing our business and meeting our legal obligations.
Public authorities or law enforcement agencies when we are legally required to do so or where this is necessary to protect our rights or the rights of others.
Where third parties act as data processors, they only process your personal data under our instructions and must implement appropriate security measures. We take steps to ensure that any third party with whom we share data protects it in line with data protection law.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, manage our relationship with you, and meet legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to queries, handle potential complaints, and satisfy tax and accounting rules. When personal data is no longer needed, we delete it securely or anonymise it so that it can no longer be linked to you.
Retention periods may vary depending on the nature of the data and our legal obligations. We review our retention practices periodically to ensure compliance with applicable laws and good practice.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or damage. These measures include limiting access to personal data to those who need it for their roles, using appropriate security safeguards for electronic records, and training relevant personnel on their data protection responsibilities.
While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as completely secure. We continue to review and improve our security measures over time.
International Transfers
Our primary operations are based in the United Kingdom. Where we use service providers that store or process data outside the UK or European Economic Area, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on other lawful transfer mechanisms permitted under data protection law.
Your Data Protection Rights
You have a number of rights in relation to your personal data under data protection law. These include:
Right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you, together with certain information about how we use it.
Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis or where we process your data for direct marketing purposes.
Right to data portability. In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format and to transmit it to another controller.
Where we rely on consent, you also have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.
To exercise any of your rights, please contact us using the details provided on our main contact channels. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work or where you believe a breach has occurred.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any significant changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.